Accessibility Statement

Introduction

The Tarragona Municipal Tourist Board is committed to making its website accessible in accordance with Royal Decree 1112/2018 of 7 September on accessibility of public sector websites and mobile applications, transposing directive (EU) 2016/2102 of the European Parliament and of the Council of 26 October 2016.

This declaration of accessibility applies to the website www.tarragonaexperience.com and does not include embedded content from other domains.

Compliance status

This website partially complies with Royal Decree 1112/2018, since it does not comply with the requirements listed below.

Inaccessible content

This website partially complies with Royal Decree 1112/2018, since it does not comply with the requirements listed below.

• Non-compliance with Royal Decree 1112/2018 2
  • Some pre-recorded videos on the website do not have an audio description or alternative media (requirements 9.1.2.3 and 9.1.2.5 of standard UNE-EN 301549:2022 on audio descriptions and alternative recorded media).
  • The information, structure or relationships of some pages are not determined by software or have no alternative as text (requirement 9.1.3.1 of UNE-EN 301549:2022 on information and relationships).
  • Some pages have content that appears or disappears when the mouse pointer passes over it or when the keyboard is focused (requirement 9.1.4.13 of standard UNE-EN 301549:2022 on marking content with a pointer or focus).
  • Some pages have elements without a keyboard focus (requirement 9.2.1.1 of standard UNE-EN 301549:2022 on keyboards).
  • Some pages have user interface elements such as form fields, links and script-generated elements that do not comply with the structure indicated in the accessibility guidelines (requirement 9.4.1.2 of standard UNE-EN 301549:2022 on names, functions and values).
  • Some documentation provided by support services may not be in an accessible format (requirement 12.2.4 of standard UNE-EN 301549:2022 on accessible documentation).

• Disproportionate burden
  • Not applicable.
• Content not within the scope of applicable legislation
  • There may be office automation files in PDF or other formats published before 20 September 2018 that do not fully comply with all accessibility requirements, although efforts have been made to ensure that most of them do.
  • There may be third-party content not developed by the Tarragona Municipal Tourist Board or not under its control, such as office automation files.
  • There may be pre-recorded files published before 20 September 2018 that do not fully comply with all accessibility requirements.

Preparation of this accessibility statement

This statement was prepared on 6 February 2025.

The method used to prepare the statement was an external self-assessment done by Everycode SL on 27 January 2025.

Most recent revision of the statement: 6 February 2025.

Comments and contact details

Communications on accessibility requirements

You may fill in Communications on accessibility requirements (article 10.2.a RD 1112/2018) such as, for example:

• Inform about any possible incompliance on the part of the website.
• Transmit other difficulties in accessing the content.
• Post any other query or suggestion for improvement relating to the accessibility of the website.

You can do so by sending an e-mail to accessibilitat@tarragona.cat or by calling +34 977 296 247.

Requests for accessible information and complaints

You can make complaints regarding compliance with the requirements of RD 1112/2018 or request accessible information relating to content that is excluded from the scope of application of this Royal Decree, as established in article 3, section 4, or content that is exempt from compliance with accessibility requirements to impose a disproportionate burden.

The request for accessible information must clearly state the facts, reasons, and the request to establish that it is a reasonable and legitimate request.

Access to information requests and complaints.

Communications, complaints and requests for accessible information will be received and processed by the Tarragona City Council Accessibility Unit.

Complaint procedure

If, once a request for accessible information or a complaint has been made, any of the following situations arise:

• the request or complaint has been rejected,
• you do not agree with the decision adopted,
• the response does not meet the requirements of Article 12.5,
• the period of twenty working days has elapsed without having received a reply,

you can file a Complaint regarding a request for accessible information or a complaint.

Complaints will be received and processed by the Tarragona City Council Accessibility Unit.

Optional content

The aim of the Tarragona Municipal Tourist Board (Patronat Municipal de Turisme de Tarragona) to make all the information on this portal available to citizens in order to avoid exclusion, promote accessibility and achieve universal access to information. The aim is for people to be able to browse the pages of the portal without encountering access difficulties.

This web portal has been developed following the UNE-EN 301549:2019 – AA WCAG 2.1 standard.

The last accessibility review was carried out on 6 February 2025.

Our work and our efforts are aimed at continuously improving the accessibility of this portal. Therefore, we invite you to help us by sending us your comments and suggestions.